Questions and answers.
Every question we are asked about Trenthos IME, answered plainly. If a sentence here is not on our claims register, tell us and we will fix the sentence or add the test.
Quick start for examiners (PDF)
The product.
Does it write my report?
No. It reads and indexes the brief; it does not examine, diagnose or give an opinion. The examination, the opinion and the report are yours.
What does the chronology contain?
Every dated fact the product found in the records, in date order, each with the document and page it came from and the words it quotes from that page. Undated entries are labelled. Each row is one encounter, report or document event.
What happens if a file cannot be read?
Pages the product detects as not read in full are listed with the chronology. The list is not complete.
What if the records disagree with each other?
Where two documents give different dates for the injury, or different readings for the same measurement on the same day, the topic view shows them side by side with their pages and does not say which is right.
Sources differ: K10.D7 p.24: 29 Sept 2025, 23 score. D6 p.26: 29 Sept 2025, 24 score.
How do I know an entry is really on the page?
Every entry quotes the words it was drawn from, and the product checks that those words are found on the cited page. If the words are not found there, the entry is marked “Quote not found on page” and kept for you to check. This check does not confirm that the cited page is the correct one: where two pages print the same words, an entry can cite the wrong one and not be flagged.
Which schemes and briefs?
Matters are set up under the Australian workers’ compensation schemes: WorkSafe Victoria, SIRA NSW, WorkCover Queensland, ReturnToWork SA, WorkCover WA, WorkSafe Tasmania, NT WorkSafe, WorkSafe ACT and Comcare. The chronology is built from the records themselves, so it works the same way for an independent medical examination or a file review.
Do we have to change our practice system?
Trenthos IME sits beside your practice system. It does not replace it, does not connect to it, and does not change how briefs reach you. Someone in the examiner’s practice uploads the brief and the examiner receives a chronology. If you stop, nothing has to be moved back.
How do I explain this to a referrer or examinee?
Examiners may adapt this for a referrer or an examinee.
The examiner used software called Trenthos IME to put the medical records in date order and to note a page reference for each entry. The software does not examine anyone, does not form an opinion and does not write the report. The records were processed on computers in Australia and were not sent to any outside AI service. The examiner read the records and is responsible for the report.
Am I allowed to use AI in a medico-legal report?
We have not found an Australian court, tribunal or scheme regulator that bans it; what they require is disclosure, verification and human accountability. Trenthos IME records its own AI use and exports a disclosure annexure.
Your data.
Where is my data?
In Australia, on computers Trenthos controls, including the AI models that read the pages. Nothing from a brief is sent to an outside AI service.
Read the trust page, with the source for every statement
Who can see my brief?
Your practice, under the roles you set. Within Trenthos, access to records is limited to personnel authorised by Trenthos Pty Ltd for that purpose, and only to provide or support the service. At present that is a single operator account. Every opening of a matter, document or page through the app is recorded in the audit log.
Is my brief used to train anything?
No. The Terms of Service and Privacy Policy both say your documents are never used to train an AI model.
When is a trial brief deleted?
On a trial, the identified original is deleted within 7 days of delivering the chronology. The chronology and the redacted copy are deleted 30 days after delivery. A trial cannot be turned into a paid matter. For the full chronology, start a paid matter and upload the brief again. Backup copies are cleared within 21 days after the live deletion.
Trial, plans and payment.
What does the trial include?
One brief of up to 50 pages, with no time limit on the trial itself and no card needed. On a trial, identifying details are redacted before the chronology is built. A trial cannot be turned into a paid matter. For the full chronology, start a paid matter and upload the brief again.
Can someone else upload the brief for me?
Yes. Anyone in your practice with the Admin, Examiner or Support role can upload to a matter. For agencies outside your practice, see what agencies get today.
How are pages counted?
At present every sheet in the file counts as one page, whatever its size. Pages are counted once: reprocessing is free, the same file uploaded again within 12 months is not recounted, and trial pages never count.
What happens if I go over my allowance?
One more brief is allowed, then you top up or move to a larger plan. You are never charged for extra pages without being asked first.
How do I cancel?
Online, at any time, with no fee. Access runs to the end of the month you have paid for.
What if a payment fails?
You keep full use for 14 days and nothing is deleted. Charges made in error, and double charges, are refunded.
Will the launch price change?
The launch price is held for 12 months for anyone who starts by 30 June 2027, with 30 days’ email notice before the list price applies. Other price changes come with 30 days’ notice.